Cost-effective Support
A few clients have taken a pragmatic approach to support and have benefited from us providing a multi-tier support service; this has a tariff based on coverage and call-out time.
In practice, most systems need vital support at start of day and at close, when the Traders need to send their prices to the Settlement systems.
In addition to this, we provide special support at month-end and year-end. From this flexible approach, a client can secure vast economies.
